Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. We aim to respond to all email queries within two working days. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Christian Lauterbach - Sicherheit im Betrieb. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. We value the importance of what EDI brings to our organisation, our colleagues and customers. We may not get better overnight but we promise well keep using your feedback to get better. stonewater customer promise. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Report anti-social behaviour. Others should be encouraged to follow their lead. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; I want to celebrate all the great work our teams do. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. If you are reporting an emergency, please do not utilize this means of communication. You must do this within 15 working days of our response. Whether they need emotional, physical or financial support or advice it's always free. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, . Put simply, if you want to make a positive difference, working in housing is for you! This button displays the currently selected search type. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Partnering Surveyor - Design & Special Projects The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. stonewater customer promise . stonewater customer promise. Today is all about celebrating and recognising great customer service and the people who deliver it. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC I look forward to sharing another update for the final three months of this financial year sometime in April. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; stonewater customer promise. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). %PDF-1.5 % We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. This is based on 49 anonymously submitted reviews on Glassdoor. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. ;R?q:40? Excellent customer support. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Perpetrator accommodation removing the cause of harm All content is posted anonymously by employees working at Stonewater. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . endstream endobj startxref Does there seem to be diversity at Stonewater? 8th March 13:30 Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. stonewater customer promise. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. stonewater customer promise . Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Listing for: CV-Library. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Stonewater Customer Hubb. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Intersectionality, domestic abuse and housing Were really sorry if youve experienced delays or the service hasnt met your expectations. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd california hotel laws; fort hood levy brief link; cassie laundrie update. Does Stonewater offer an employee assistance or workplace counselling program? This is based on anonymous employee reviews submitted on Glassdoor. One of the ways we do this is with our customer commitments. Comprehensive. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. 09/27/2022. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. You're family. Use this form to let us know about incidents of anti-social behaviour. We value the importance of what EDI brings to our organisation, our colleagues and customers. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Copyright Stonewater. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. %%EOF Stonewater customer community group on Facebook. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. 68% of employees think that Stonewater has a positive business outlook. This is the Stonewater company profile. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Questions were not too difficult and it felt very relaxed. Watch this space. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Day 5 of #NCSW2022 is Customer Service Recognition Day! 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Development Manager We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. 4615 Walzem Rd, #200; San Antonio, TX 78218 . This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. https://lnkd.in/eskQbV8D Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Phone us: 01202 319 119. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Pan Sussex priority alignment with Brighton and Hove stonewater customer promise. Largo FL 33777. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Report a defect or repair. Copyright Stonewater. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513.

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