DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Looking for the best way to buy and sell mobile tickets? Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Is SeatGeek Legit? Service 254 Value 245 Shipping 164 Thank you. Desired outcome: Then allows the seller to change the date to the day of the event. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. We encourage you to monitor your bank and email for further updates on your order. In my eyes I trully beleive you are a rip off company. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Looking for the best way to buy and sell mobile tickets? If you have any additional questions, we encourage you to reach out to our online support team on social media. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. I got nfl tickets from them that never arrived. He was very polite, professional, kind, and made the process very easy! Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. The insurance was $65.82. I spoke with Carlos A over the phone to purchase my tickets. Enjoy reading our tips and recommendations. Especially since Vivid. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Well start sending you the news you need delivered straight to you. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Spent all week leading up to the event trying to call only to get the worst support ever. Reliable & Rewarding Tickets. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Patient, reassuring, and kind -- why I will use this entity again! I then I received an electronic transfer notification which I followed through on. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Click here to get notifications about new complaints of Vivid Seats. I would never have the paid this amount of money for average seats. That means the seats were $351, not $264. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. He'll be heartbroken. Top 2,652 Vivid Seats Reviews - ConsumerAffairs The tickets were shown as $ 264. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Don't EVER use vivid seats for any purchases. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. We appreciate you bringing this matter to our attention and will be following up with you again soon. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . 3 for $533.58. Making sure our fans are able to attend their desired event through us is our top priority. In one order, my tickets arrived via email within an hour or so. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Ticket Listing Information 9. Your trust is important to us. The site didn't show the total of $632.10 until after I purchased the tickets. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I was purchasing 3 tickets and wanted to make sure we are all seated together. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Original review: Feb. 9, 2023. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber The email made a vague reference to covid 19 but no definite reason was given. Request to speak to a Vivid Seats agent. Recent customer reviews are positive. Thank you Amanda. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. If there is more I will do that as well lost time and money. The request was put. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Great customer service skills. The. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. How reliable is vivid seats? Explained by Sharing Culture Refund of ticket price. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Vivid Seats ranks 30th among Tickets sites. Long story short the ticket transfer did not go smoothly. I do expect a responce and an apology for this overcharge. Yes. Vivid Seats. Tickets were electronic via phone. I am very disappointed in not being able to attend the show. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 I suggest never doing business with them. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Desired outcome: I never used them before but I know many people who have. Thank you for sharing your feedback, Gregory. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? This will surely increase the credibility of your complaint. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. I had an expensive ticket to the Garrison Keillor show at Red Rocks. We'll get you there. So I recommend never buying anything from this place. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! I tried not to trip thinking I could sell them forward. Vivid Seats provided fraudulent tickets to me. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. I asked to print the tickets for my group but was told I had to use the electronic system. Dont use this site they are horrible. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Abel helped me and made the process easy. We were given multiple different messages from Vivid seats regarding the tickets. 3 for $533.58. Vivid Seats Review | Top Ten Reviews I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Paid $160 for a single ticket for a show that was rescheduled (twice). Her personality was fantastic and the whole experience was just perfect. says they have a no refund policy unless the event is cancelled. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. The tickets were in TTC3 seats 30 and 31 in corner. It offers a 100%. She says no digital. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Vivid Seats Reviews THEY ARE SCAMMERS. A. I someone needs to hold ticket brokers responsible. Address: 111 N. Canal Street. However, no matter what link they have provided I cannot access these tickets. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Contact Customer Service | Vivid Seats How is one supposed to know that xfer Piggyback means your tickets aren't together? I asked to speak to the manager, told me there was no one above him. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Working at Vivid Seats | Glassdoor I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I simply want a partial refund because I feel that is fair. After a couple days and a hour or two of being on hold I finally received my refund. When the tickets never came, I contacted Vivid repeatedly. The second time was one of my worst experiences trying to buy event tickets. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Complaint about Vivid Seats? File now, we help resolve it! I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You They refuse to give refunds for anything. I had listened to his show on the radio (and bought many of his books) for many years. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Vivid Seats is as legit as ticketing sites come. We are all set now and appreciate her cheerful assistance. 07-12-22 at 5:57 A.M. WONDERFUL Young Man. We use dedicated people and clever technology to safeguard our platform. I own a venue. Is Vivid Seats Legit? Review, Comparison & Alternatives We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. They refused to issue a refund as they said the tickets were sent via email. Our online support team is here to help resolve your concerns. Got us a great deal on our tickets love this company. He reassured me of any concerns I had and was very patient with me. I thought Vivid was a pr0n company. You get an email when the tickets are sold, and then you either upload them or ship them. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. I have bought tickets through Vivid Seats for two different concerts. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Received a correct order confirmation but when the tickets came in they moved me to a different section. I would like to warm people to avoid buying tickets through Vivid Seats. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. From A to Z, Vivid Seats customer service is fantastic. Had rented a room just for this event. That is a lie. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. This review was chosen algorithmically as the most valued customer feedback. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Total SCAM! This is clearly a loophole being used often by venues to protect these ticket scammers. I want my $1,500 back in my bank account. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. For further help, send us a direct message. I called before the event and after. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. These were sold from the originator which means there's no reason they couldn't have been refunded. Phoney Company! Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Vivid Seats gets you the best seats in the house | CNN Underscored Mark, your concerns are absolutely matter to us and we certainly value your feedback. Vivid Seats Culture At a Glance. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. VividSeats.com = Robbery!!! | Los Angeles - Yelp The buyer is responsible for these costs. I expect to pay the normal service fees, but not what you charged me for the tickets. Save. This is an unfair and unnatural economics meant to hurt you. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Melinda, your concerns are absolutely valuable and matter to us. Most complaints are from ticket billing and delivery issues. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. They take your money, and you have no valid tickets. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. I will not be using this company again and will never refer a soul. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Cancellation Policy : Vivid Seats Customer Support Vivid Seats Review Summary. Thank you, you have successfully subscribed to our newsletter! It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Ratings and Reviews 4.6 out of 5. The 21st was spent on the phone trying to aquire our tickets. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Customer service told me they will not help me because I already accepted the tickets. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Will my seats be side by side? We were also told that the tickets would show up within 48 hours on the event. He was quick to answer my questions and quick to book my tickets. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. What kind of scam is this? Then allows the seller to change the date to the day of the event. They won't refund me or get me two tickets together. Worst ticket platform that gives two sh*ts about their customers. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. It is a safe and secure process. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. None of the options worked for us NEVER will I use this company again. We launched @recap.email and legal webhooks. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I ordered premium tickets for the orchestra section. Desired outcome: Vivid Seats is famous for its courtesy calls. Sometimes the choice seems insufficient to customers. When I go the tickets, I called the venue and was told they were not handicap. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Vivid Seats denies these . I called 2 seconds after I saw the $960 total. They go above and beyond to make my transactions fun and fast! Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. We believe in full transparency, and strive to ensure our fans are informed. VIVID SEATS LLC. It is never our intention to make our fans feel this way. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! I do not expect Keillor to come back to Denver at his age. Do not waste your time or money on this company. I purchased tickets through you company for the September 11, 2022 Rodeo. The market price provided by Vivid was over $500 per ticket. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Chicago Illinois Vivid Seats - Home - Facebook is vivid seats legit - Tecdud.com The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund.
