These well-equipped cabins ensure you have everything you need in one place, leaving you to spend a cosy night searching the skies. All in all, the trip does indeed worth the money, and is undoubtely worth to be done. and Levi (Huskies!!! It’s just basic human decency. No offence but you seem to be a bit confused :) switzerland is nowhere north. Capacity 6 persons. For our third and last night, we were checked-in at our individual glass igloos (they’re so small inside that sharing is hard for a non-couple!) It doesn’t sound like great value even if you did have a good experience! It should be an easy thing to do. And yes, you better might make that closer to 30 minutes if you’re carrying your luggage. All experiences provide an opportunity to learn and I think this really does highlight the significance of a written contract between a travel writer and a brand; both parties should always be crystal clear about inclusions and expectations, before, during and after a hosted experience. But hey, how about emergencies? Every time i meet fellow travelers and Northern lights, Lapland and the glass Igloos are the topic. They don’t steal from each other, it’s more of a faux pax there than anywhere else. Here we showcase the best that Scandinavia has to offer. Glass igloo hotel in Finland - Levi, open in 2019. She overheard us celebrating a birthday, came to our table and sang “Happy Birthday” the sami way in a wonderful, clear voice. Glass igloos have started to become very popular especially in Finland however options are available in Sweden, Norway, Greenland, Iceland, Alaska and Canada. “Oh, did you forget your winter gloves at the ski changing room? Only 1 available and it's in 3 people's carts. But hey, common sense is not that common as it seems, homie. I would be more than upset to have paid that much and have so little to show for it! All the hotels I stayed at in my life were happy to have me as their guest and would not charge an additional fee for just walking up to their front desk and making a booking there. The huskies, the reindeers, the snow-mobiles…. However, I guess this is the perfect place for people who are not looking for getting a good value from their money and just want to spend their endless pile of cash. I will be waiting for your e-mail. Thank you for this report. Granted, my experience was a little bit different since this was a sponsored experience (to future hotels: Please, do not treat us Bloggers as neither Rockstars nor as Beggars, we hate both of those situations, just treat us a paying customers) but even without the now infamous wine incident I would have still given a 1 star rating to the customer service of Kakslauttanen. Incredible!) *Isolation from places where you could spend your money more wisely. Here’s a recap of what to expect if you’re a paying customer. That’s just part of the culture. (Note: Marysia and I got them plus some snacks for our cabin but later we found out that paying customers don’t have access to this privilege). The day of departure, I confronted the manager about it and she told me that she told a waitress to inform us of it before we even ordered the first bottle of the second night (spoiler alert: she didn’t). But not all went so bad. These are the original ones and are located in elegant rows unlike the ones of the West Village which are just right next to each other. So how about the tours operated by Kakslauttanen itself? Everything about our stay was horrific. Quite literally one of Lapland’s coolest places to stay, these igloos are completely rebuilt each year with the … The Glass Igloos are available to book all through the Northern Lights season, beginning from around 24th August until the end of April. Ivan, do you found some good place to stay and watch the northern lights?? Finland. Be warned, however, that the price of these two tours can be lower if you contact the suppliers directly (expect to pay a surplus of at least 10-20 euros when booking via Kakslauttanen). I wonder how well that actually works. Where can we read about Seven Fells and The Northern Lights ? Absolutely. Even though I always try to be as fair as objective as possible, I certainly couldn’t. Good luck finding your cabin/igloo in the middle of the cold night!!! If you book and have to cancel more than 120 days in advance, you get only 70% of your money back. That was a very thorough post. This resort has always been one of my dream places to visit but no more after this! It’s standard up there, everyone knows everyone. My niece and her husband went there last December 2017 and they have been charged twice now for a one night stay. GLASS IGLOOS IN LAPLAND. Sudden change of plans because of a motive out of your control? I gotta admit that in the end she was kind of enough to propose that we only pay for half of the bill but to me it wasn’t about the money, it was about honesty and the fact that she was both lying while also backing off her word. Is there any way I can contact them to ask for this payment. Then you’re definitely out of luck since Kakslauttanen’s cancellation policy is probably one of the most intelligent set-ups I have ever seen in my life. In my mind, it’s not really about the quality of the product but about the quality of the service. Everything you described and more! Santa’s Igloos Arctic Circle is a glass igloo hotel in Rovaniemi to experience Lapland nature, the Northern Lights or Midnight Sun view from a room. Same price for you and a small pocket money commission for this website of yours. Well…, Kakslauttanen Glass Igloos during the day. Take in the enchanting beauty of the northern lights and the Lappish wilderness from the comfort of your own private hideaway. Given the price, honestly, I don’t think I would have even considered staying at this place despite it being sponsored. Kakslauttanen works with many local companies which offer an incredible customer service when it comes to tours. Thank you for sharing. Will those experiences stop me from doing it again? Definitely a dream crusher post, but non-the-less I am so proud to see a fellow travel blogger really writing about personal experiences. And the breathtaking Auroras which danced above us several nights! I’ve just recently entered the world of sponsored activities and it’s sometimes scary to not be 100% positive. Nice work, Raph, I’m glad you didn’t fail to tell the truth, whole truth and nothing but the truth in this post. I just came upon your blog because I love to travel and want to travel more. And hey, did you know these glass igloos are real and that you can actually sleep inside one of them? Just a short drive down the road and located on the pristine Pyhätunturi mountain, you will find the Pyha Glass Igloos. Having a good product is hard. Right throughout the summer, you can enjoy some of the best late-night sunsets in Finland. I wish I could adopt one!!! An overview of the Kakslauttanen Arctic Resort, negative reviews about Kakslauttanen’s customer service, My Braveheart Experience at the Highlands of Scotland, The Magic of Plovdiv and the Roman Ruins of Bulgaria. Thank God I stumbled upon your blog and just saved myself and my fiance from being duped in a grand way! Why paying that much for a night when the service is so poor. Leave your computer here. I also have recently visited and can confirm everything that has been said here about the disgraceful rip off that this so called resort purports to sell. I don’t understand why and HOW some companies don’t value good customer service. Much appreciated :). Not all travelers have a mobile phone with a valid SIM card, can you imagine if someone is having a heart attack and his companion has no means to contact anyone for help (which by the way should be done before 11pm because no one will help you afterwards anyways)? The article has been widely shared in Finland and now I finally understand why only 10% of the staff at Kakslauttanen speak Finnish: Most (all?) During our stay, the manager arranged a Husky and a Reindeer tour with Husky & Co. and Joiku Kotsamo Safaris. 5 out of 5 stars (22) 22 reviews $ 30.69. For a place like this, with all the potential in the world, to treat guests the way they do, is appalling. The magic of the arctic doesn't end when the sun sets. The darker side of the Kakslauttanen Arctic Resort is an environmental crime that local police is investigating. As a point of comparison, the cabin that I stayed at in Salla (literally, in the middle of nowhere) had the fastest Wi-Fi I had seen out of Helsinki. Not sure about Bangkok this year but I’m sure we’ll meet up eventually! I posted the link to your article here at the Glass Igloos Finland Tutorial: https://www.finland-holiday.com/notes/glass-igloo-finland-note.php if ou do not mind? Of course there is one…Even in Mexico’s dirtiest hostels you have someone helping with your luggage. And during waking hours, enjoy winter adventures in the Lapland nature. But in the end, honesty to my readers always comes first and I only wish to work with brands that respect that and trust me :). They have now paid EUR591.00 by bank Transfer on the 11.12.2017 and this has been confirmed by the bank saying “we confirm funds were paid to NDEAFIHHXXX via Swift payment. Do not go. Down by the frozen Kalix river in Sweden, a small glass igloo family settles down during the winter months. Bravo to you being real, true, not many are honest but this is not only in travel but other industries. Finland looks so amazing and seems to be very popular at the moment! Not sure I’d shell out for an igloo but they do look pretty cool, Finland sure is amazing, specially the region of Lapland which looks exactly as I always pictured Narnia to be! Reindeer!!!) })(document, 'script', '//aff.bstatic.com/static/affiliate_base/js/flexiproduct.js'); © 2020 A Journey of Wonders. 10KM away in Saariselka. A basic kettle can set you back around 30 euros and can last for up to 5 years. I mean, people don’t come all this far to just sit in their cabins doing nothing, right? Accommodation › Kelo-Glass Igloos. I had been attracted by the magic of the photos, but once I started reading the fine print and tallying up what we’d be spending, the echo resonating through the house of my jaw hitting the floor went on unanswered for a few moments until my wife broke in with “NFW!”. Of course, no sled was offered to carry our luggage, instead, we were compelled to left it in a common room (adyacent to the restautant) which stayed permanently unlocked (no matter the hour) and with no security at all. var s = d.createElement(sc), p = d.getElementsByTagName(sc)[0]; Oh and they also have an outdoor jacuzzi! Stay in nearby Saariselka, go to the awesome expeditions of Husky & Co. and Joiku Kotsamo and then either rent a car or take a taxi to Kakslauttanen in order to take photos of the glass igloos at night. During the night, of course, we saw nothing but the treetops. It sounds so me like there was a misunderstanding. Thank you for giving me a heads up on this place. Long story short, we ended up ordering a few bottles on two separate accounts (one for us and one for them) and upon departure to continue the night at our cabins, we were told that the entirety of the drinks of said night (as oppose as only the ones that we had ordered for take-away and we were perfectly willing to pay for) would not be sponsored. Each time I recommend a sponsored tour, activity or hotel I always think: “Would I have paid this much money for the product/ service offered?”. The igloos look beautiful and the ‘product’ definitely sounds amazing but they are totally shooting themselves in the foot. I am a blogger (or trying to be), and sometimes I wonder about sponsored posts that I read. Northern lights? During our stay, I was invited to take part in a visit to Santa Claus’ House (yes, please stop laughing, Santa is real yo!) So sad. – Ayana. The idea of glass igloos is to enjoy the Northern Lights. Main House has a living room, dining area, fully equipped kitchen and a fireplace. You’re welcome Tracie! Here a series of glass igloos are built right by the ocean, facing west towards Sweden. I really enjoyed reading such a balanced, honest story about your misadventures there. It really seems that this hotel management considers their guests as their personal walking ATMs. Alpeniglu Igloo Village. 2.5 euros per each one of them please. One of the paying clients told me in confidence: “Not even at the Cairo Pyramids I have felt like this, it’s like I’m a walking money sign!”. The inside of the glass igloos is quite basic (toilet, bed, lamps, luggage table) and you actually need to walk about 10 minutes in the pitch black darkness in order to find the showers. I fully agree Jenna, for me, the blog is me and that’s why I would never try to sugarcoat a review or to kill the article just in order to please a brand. Nice article.. Natural disaster? People talk to each other. Yes, I fully agree. Awesome post. Wow, I totally respect your honesty and transparency! Indulge in the cosy warmth of a log cabin while enjoying the sensational views of our glass igloos. Finland's glass igloos come up trumps here, but there are further design-led gems, from Norway to Sweden, which put glass front and centre stage. :D. I’ve always wanted to see the glass igloos but clearly Kakslauttanen is a place to avoid for lodging and eating. All glass igloo hotels to experience a night under the stars and try your luck to see the Northern Lights. If I were to pay that much, I’d want to arrive before dark, have supper (you’ve informed us to bring our own tea bags and groceries for dinner, thank you), then settle in to watch the light show from within a cozy igloo. For all that cash, the service should have been better. Ollero Eco Lodge is an accommodation with glass igloo 8 km from Rovaniemi. This is plain stupid and arrogant and goes hand in hand with your experience there. 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