You can get an average cost for your program - tuition and student fees, books, uniforms, lab fees etc - on the Program Cost page. Myla was wonderful and our team really appreciated the opportunity to work with her.”. Shawn Doyle is a great presenter, and teaches you just by presenting himself.”, “Laurie McIntosh brings her personal experience into the training which was invaluable.”, “Board presentation went well. V3B 7X3. Charlie did a fantastic job. He kept the class moving forward and kept us all engaged and participating. Wanted to say a quick thank you for your exceptional “customer service” in dealing with us.”, “Stefanie was upbeat, engaging, and relatable. Jim D., Plover Plant Manager, Ingredion Inc. Moneke K., Administrative Coordinator, USPS, Michael O., Staff Relations Representative, The Cheesecake Factory, Elizabeth T., Assistant Professor, Baylor College of Medicine, Robin A., Manager, Talent Development thyssen-krupp Elevator. Customer Service and Cashier Training Certificate. We really enjoyed it. After our class he took the time to look over the questions we use during our interview and provided positive feedback. Everyone really liked Phillip and enjoyed the course.”, “We also appreciate how well prepared you (Phillip) are, and that the subject matter is addressed in substantive way that has real impact. Nothing beats participative learning in small groups taught by a master of the subject. For information about pricing, please see our, For instructor-led webinars, take a look at our, For information about self-paced courses available to anyone, visit our. A preliminary interview with the instructor is required for acceptance into the program. Lecture-based training that’s too academic, not practical, and doesn’t connect to life in the workplace. Designed for those with no previous bank training, this course teaches you the basic skills needed to become a bank teller, including banking terms, products and services, operating cash and balancing, and customer relations. We would love to have him back!”. Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand. Hugh H., Director of Program Development, Friends of Crown Heights Educational Centers Inc. Shirley B., President, Universal Cargo Management, Cindy T., Administrative Assistant, Cutanea LIfe Sciences, Brian Howard, Training, Coordinator, LM Wind Power Blades, CEO of a US-based Hospitality Group (after receiving Executive Presentation Skills Training). I took so much with me to apply to my job responsibilities that will enhance my thinking as I resolve difficult callers and issues. Computer courses start from @700 / office admin @750 and cashier course @600 . I am in business development and while I consider myself to be somewhat refined/savvy, I walked away with so many things to up my game while with clients and the number one lesson and tie back point is that it is 100% about making the client feel comfortable and special. Everyone was enthusiastic and we learned so much. I am always impressed when a facilitator can keep a group engaged and involved WITHOUT using PPT and Greg did just that with his handouts, flip charting, storytelling and mixing up activities at table groups, teams, and with partners. We were all engaged in the topics. The Tuesday workshop was phenomenal! Learning about my own communication style was invaluable and I truly believe that I am going to use this information for the rest of my professional career.”, “Thank you Kate, Chris, and Kathy! This course will introduce you to what is involved in being a cashier. My team really respected her and had nothing but positive things to say about her.”, “I just wanted to send out an email to express our appreciation for the service that Greg provided. Following it, you’ll find short descriptions of each program and links to the full overviews. The executive team and I have literally had people coming up to us all week talking about how excited they are for the future, how they believe in where we are headed, and thanking us for what’s being done. Our customer service training is always aligned to the most frequent method of communication used to connect with your customers e.g. Intake. We had plenty of great feedback from fellow colleagues regarding the presentation, and we’ve already had individuals implementing information they learned from the presentation. Confirm directly with Douglas about the learning method. Choose Your Style: You can choose from classroom or live virtual training for your team. It includes both paid and free resources to help you learn about Customer Service and these courses are suitable … Often, a cashier will receive on-the-job training, but sometimes, this training is very brief and inadequate. Kaisha W., HR Training Coordinator, Natgasoline LLC. Program Guidelines for previous years are viewable by selecting the version desired. V3M 5Z5, 1250 Pinetree Way Usually we can convert the course. Loved every minute and the fun interactive aspect of our workshop exceeded my expectation. Very informative and interactive. Rave reviews all around!”, “Pamela was very engaging. I would definitely recommend Thomas to anyone looking to enhance their team with etiquette training.”, “I wasn’t sure what to expect and found it to be awesome. A fully rounded training in customer service will serve your cashiers well, but if you only have time for a few things, these are the customer service skills cashiers need to develop: General friendliness – General friendliness is essential. Our team is very happy with the training and the content that was presented. We would like to acknowledge that Douglas College campuses, where we live, learn, work and play, are located on the unceded traditional territories of the Coast Salish Peoples of the QayQayt and Kwikwetlem First Nations. Quality cashier training is an essential step in your business running smoothly. The sense that you are a number, a transaction, or a cog in a machine. Amazing customer service is crucial for any organization that depends on its customers to be successful. The Customer Service and Cashier Training Program is designed to assist individuals with barriers to employment. I can’t thank you enough.”, “Phillip was a great presenter. Thank you both for a great experience!”, “Thank you for yet another great presentation. The one main piece of feedback I got was they wanted more time.”, “Pamela was amazing and extremely personable. 8745 W. Higgins Rd. Laurie was engaging as a speaker. Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors. He was a very motivated and inspirational speaker. The Customer Service Training Center offers a variety of Skill Development Seminars that will increase your staff's effectiveness in properly dealing with your customers. Processes are in place to measure the interaction between customer service providers and customers. Htech computer training centre offers a wide range of courses to increase job prospects. Top Customer Service Courses | Compare fees, reviews, course details & inquire online. They all had very positive feedback about the day and Pamela specifically. 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Muir Performing Arts Theatre Regulations, Contact Institutional Research and Planning, Committees, Liaisons and Board Representative, Strategic planning - Looking ahead to 2025, Contact us Vice-President's Academic Council, Douglas College Student Award for Educational Excellence, Admissions & Language Competency Standards - Membership, Admissions and Language Competency Standards - Terms of Reference, Educational Excellence - Terms of Reference, Educational Policies - Terms of Reference, Facilities use regulations - Laura C. Muir, Key request form - New Westminster - Students, Accident and injury reporting for students, Student employees working alone or in isolation, Collective agreements and terms and conditions of employment, Basic Occupational Education - Retail and Business Services (Certificate), Career and Employment Preparation (Certificate), Basic Occupational Education - Electronics and General Assembly (Certificate), Basic Occupational Education - Food Services (Certificate), 50% (8 credits) of all coursework must be completed at Douglas College. If you see a program here that’s of interest for virtual delivery and not currently listed as a virtual training program, get in touch. A workshop leader who sells products during class time. This course is suited to those individuals interested in pursuing a career as cashiers i.e. Book your online course today. It goes without saying that cashiers play a vital role in your business. Our goal is to equip people with the skills they need to do their work better. This course gives the skills and techniques needed to enhance your customer service skills and enable you to provide exceptional customer service. She even kept the momentum going through an unexpected room change towards the end of our session. In today’s competitive and uncertain business environment, an organization’s ability to compete, survive and profit ultimately depends on the service it provides. The course will then provide you with a roadmap for improving how you handle enquiries and complaints, read situations for the best outcomes, and deliver customer satisfaction. From determining a service brand and deciding a strategy to mastering the art of email messaging , we offer a solution for almost anyone who has customers. Working with you both has been an outstanding experience throughout the entire process. Online Cashier Training. They’re already asking when you’re coming back. He is the greatest facilitator I have ever worked with!”, “Stefanie is knowledgeable, credible, fun and engaging as a facilitator.”, “I have been in several training sessions, and I have to say this has been the best one. You will learn about cashier job description and opportunities as well as cashier responsibilities, and how to be a good cashier. students and recent finance and accounting graduates. Thanks for your training.”, “The team was quite impressed with your materials and more importantly delivery style. For all other programs, refer to the Tuition Fee page. We know from our years of customer service training and consulting that without an organizational commitment and some form of regular training, rarely does that happen. She made the groups feel very comfortable during the training.”, “Shawn was an excellent facilitator. Fall Winter Study Options. The GBS customer relationship management training course is designed for experienced customer service professionals who have a client-facing role for key accounts over the duration of two days. Customer Service Organizations that attract and keep the best customers are usually the most effective at managing expectations and emotions. I highly recommend Shawn and this course, ‘How to Interview and Hire Well’.”, “Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”, “I’m usually quiet in group discussions, but I enjoyed this course so much, I participated quite a bit.”, “I LOVED Kate. I saw people taking notes that I never would have imagined would be engaged. Our customer service training course delivery is custom-made to train your staff on proven strategies that can be applied to your specific industry and clientele. 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