In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Location of mushroom dispensaries in Oakland? The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Phone. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. If your card is registered, contact us so we can block your card from further use. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC /Tx BMC For details about how to apply for a refund, download theClipper Cancellation Form. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . The other option is a refund. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. The refundmay take 4-6 weeks to process. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. EMC endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. f After that, you need to tag on and off for each ride. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Latest Clipper News Never miss Clipper news! endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. If a Clipper card is not used for six months, it can be deactivated. /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p Its also required if you want to set up automatic reloading. A reader in a prior column thought $300 had disappeared from an account. E\\y\F@B.THH!*o* You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. REFUNDS. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Tab will move on to the next part of the site rather than go through menu items. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Skip top navigation. EMC Then when you exit, Caltrains will tell you that you have a negative balance. $16.99 10% off. All Go Pass users should register their Clipper cards on Clippers website. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Clipper is the all-in-one transit card for the Bay Area. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> (Some limitations may apply.) If you have a question, please call (510) 464-6841. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Will the toll lanes reduce traffic jams? You can have multiple adult cards associated with a single account. No. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Your session is about to expire due to inactivity. For details about how to apply for a refund, download theClipper Cancellation Form. Your session is about to expire due to inactivity. EMC Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Other readers wrote of similar fears and refund frustrations. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream And my Oyster card. Metropolitan Transportation Commission . OK to stay in Oakland for visit to San Francisco? If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Pay With Choose to stay logged in or to log out. Need to Order a Clippercard? Station Agents can also provide pre-addressed envelopes to Treasury. f EMC Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Please contact Clipper Customer Service at 877.878.8883 to request a . But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. EMC Clipper cards will hold a maximum of $300. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. What should I do if my card is lost or stolen? The old website used to show added values, ready to be activated, but no longer does. Otherwise, you will be logged out automatically. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. EMC Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. No service to Chase Center atthis time,stay tuned for updates. 0.749023 g Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. You can have multiple adult cards associated with a single account. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. 0.749023 g That will show you the cost of each trip. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. /Tx BMC Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. 0 0 10.1455 10.364 re Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . /Tx BMC Can I have more than one card in my Clipper account? endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. This is one option for using up the funds on a paper ticket you own. This option helps you avoid paying for postage and is the most secure option. /Tx BMC EMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. 0 0 10.146 10.364 re h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Then take a long joy ride on Caltrains. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Learn More about the future of clipper (external link). The VTA Smart Passallows unlimited travel on VTA buses and light rail. Describe the situation, including your account information. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. EMC EMC I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. f I would love to consolidate all the cards into one card. Unfortunately, the Clipper Card doesn't allow that. Registration is easy, and its free. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Ticket Refunds. Only registered Clipper cards are eligible for refunds. Graduate students are not eligible for a free Go Pass after this date. My spouse, relative, or close friend needs help managing their registered Clipper card. H237402VH2P0P04341Qf& If your card is registered, contact us so we can block your card from further use. Opens in new window. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Get it back from them when you plan your next trip to San Francisco. f My spouse, relative, or close friend needs help managing their registered Clipper card. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. So take your balance down to $1.50. You can also log in to your regular Clipper account to see your balance and download a transaction history. /Tx BMC You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Mail the ticket(s)toBART's Treasury Department. Otherwise, you will be logged out automatically. Note that only cash value can be directly transferred. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. However, money added since then does not show on the account, as weve not used the cards. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream How many people do not know and never retrieve their funds? You wrote about Clipper freezing accounts. However, each Go Pass user will only get two replacements per calendar year. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. The Go Pass is also available to graduate students until December 31,2022*. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. And Metro card. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Orders will not load if your Clipper card balance is negative. EMC To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Your Clipper card will not be returned to you. Your refund request will typically be . Paper Tickets Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Each Smart Pass user only gets one replacement per calendar year. The Go and Smart Passesare non-transferable. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Only registered Clipper cards are eligible for refunds. Be sure to review the paper ticket fare chart at the station. They are. Then you wouldn't have to bother about a refund. Use the app to manage your cards. The check may take 4-6 weeks. Refunds are subject to the fees in Section 10. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Authorize payment below. f You have to fill out a form. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Refunds are subject to the fees in Section 10. o American Express For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. HD 0UR K(EP%xg:#6(=VU-zTqwn?p HD 0UR K(EP%xg:#6(=VU-zTqwn?p Pay it forward. for more info). E\\y\F@B.THH!*o* Someone else may be able to use it. Clipper is a regional transit card that can be used on all transit in the Bay Area. endstream endobj 185 0 obj <. E\i\\ BART will refundpaper ticketswith a remaining value greater than $1.00. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. 0.749023 g Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. /Tx BMC These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. /Tx BMC If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. about the future of clipper (external link). Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? /Tx BMC Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. H*2T0T341f& If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". If unsuccessful, your Clipper card may be defective or damaged. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream 0 6 To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). BART will also refund full unused paratransit ticket books. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Skip the side navigation menu and go to the main content. You can add value, see what's on your card, and see recent transactions. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Registering your card protects your card balance and allows you to set up an online account. Stanford, California 94305. Options to Oakland Airport from Union Square. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. A: Fire off an e-mail to clipper@bayareametro.gov. H*2T0T3415Rf& Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . There is a $5 fee for this service. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Clipper said they didnt have money in their accounts. But nobody did. Minimum monthly payments are required. Clipper is committed to protecting your privacy. 0 0 10.146 10.364 re If you ever lose your card, well replace it and restore your value for a $3 fee. Learn More Choose to stay logged in or to log out. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment.

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