Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. More Info. Why is this company even allowed to operate?????? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) How did this happen? Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Sell tickets directly from your Ticketek Account. They haven't responded to my emails! Anyone can write a Trustpilot review. Sell tickets directly from your Ticketek Account. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. It's criminal and needs serious investigation. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. to then often have to go to their desk at the venue to follow up the issues. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Hands down. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Why are there multiple listings for the same event at different prices? To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Why is the price displayed on my ticket different to what I paid? Where a Ticket is offered for sale, sold or :(, tails, they sent an email saying they has processed the refund. Any vehicleYouplan to use during theBooking. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Website doesn't work. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Any vehicle You plan to use during the Booking. A police report confirming details of the theft. means a requirement to move address imposed on. Safe, Fast and Verified Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. On-top of that you cant call anyone to purchase ticketsTerrible. Stick to Ticketmaster. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Is it cheaper to book online or through a travel agent? Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Ticketek Australia you're a pathetic poor excuse for a company. I recognise the terms of service were available, but nobody reads those. What will a Marketplace ticket look like? )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Was given tickets for Ed Sheeran concert as a gift. and subject to change at any time. Can I purchase multiple orders in one transaction? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. A copy of the travel warning from the Government Agency. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. A copy of a notice from the examination body, school, college, university confirming the change of date. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Many of us haven't booked on line since COVID started, The site is worse than I remember. chevron_left, Availability & type of seating will vary & is set by the venue. Almost 90 days and still waiting for my refund back. Times are approx. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. I can not believe in this day and age HOW BAD this company is. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. I sent a message via the website and got the pdfs a day or so later. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. All Theatres and productions and sporting events should seek alternative partners. This is not an insurance policy. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. A doctor cannot be You or a member of Your family. No way to recover tickets. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Check to see if they have an online lodge system. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. In event of a Refund Application the English language version shall be the basis of settlement. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Just upload its fucking DEATH CERTIFICATE. A doctor cannot be You or a member of Your family. The office was just as bad as the ticket fees would have you believe. Where documents can be replaced in advance of theBookingor on the day. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Its a disgrace. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Where You are the business owner or registered Director, or a member of Your family is. Travel insurance and COVID-19: what you need to know. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I've bumped the ticket by responding as recently as January 2023. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Doors Open: 5:00pm Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Can never get a refund on tickets and/or speak to someone within Ticketek. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Create an account to follow your favorite communities and start taking part in conversations. (Receipt required for Doctors note refund up to 50 or equivalent). I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Adverse weather with no Government Agency warnings not to travel. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Attendance at business meetings and business travel. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. A police report or crime number to confirm the theft(Self-declaration not accepted). Ive forgotten my password/My password has expired. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Where you cannot provide evidence that the person affected is within the. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Buy guaranteed tickets for sold out events at a fair price. Proof that the passport has been reported to and cancelled by your Government Agency. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Please also read the General Conditions of Refund. Zero stars, uselessly run, waste of a time company. We use dedicated people and clever technology to safeguard our platform. Once got a response to an email because I didnt purchase the ticket wont gi. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Where You have not been physically examined by a Doctor prior to the date of the Booking. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. We may consider other Emergency Circumstances at our discretion. So thanks very much! <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I paid the additional cost in checkout for refundable tickets. Maisie Peters: 7:00 7:45pm Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. I received an error message after purchasing tickets. We/Us/Our We are the Booking agent with whom You made the Booking. I reported the scam to my credit card provider! They ended up rejecting my application for a refund and closing it down entirely. Press question mark to learn the rest of the keyboard shortcuts. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Safe, Fast and Verified means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Why is your site permanently unavailable. Abhorrently bad process for handling refunds and rescheduling due to illness. Sell tickets directly from your Ticketek Account. I was certainly given the runaround by others who I had dealt with. Sell tickets directly from your Ticketek Account. Ticketek routinely mismanages ticket processing which should be simple. Why does Ticketek Marketplace charge fees? Refunds & Exchanges Follow New articles New articles and comments. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. To read more about Covid-19 please visit our dedicated page here. Adverse weather with no Government Agency warnings not to travel. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. She made time to help & sort out the transfer of tickets to this area. 2023 Trustpilot, Inc. All rights reserved. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. is cancelled or postponed by the provider. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Everybody else looks like a paedo. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Where You have not been physically examined by a Doctor prior to the date of the Booking. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). There is no phone number, only an email which does not get answered. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. If could give a minus 10 score I would. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Share. Finally got an answer from them when I contacted fair trading to help. Forcing people to own smart phones is not giving people choice and freedom. Our integration means you can list tickets for resale directly from your Ticketek account. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount This is such scummy conduct. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Suncorp Stadium Please also read the General Conditions of Refund. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Simply do not try to contact them in any way shape or form.Worst customer service. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Are Refundable tickets available through Ticketek Marketplace? They gave me specific number to call to move tickets. A copy of the letter requiring Jury Service. I tried calling, emailing before the show, had I had a response we would have made the show. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. means the unforeseen change of the date of an examination that. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets.
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