Its consistent, reliable connectivity for your business. Fibre business broadband only 25.95/month. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Faults and Orders dashboard. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Fix Problems and faults Contact Chat, phone, or email Contact us about. Every single time. This means finding the right BT phone number can be more difficult than you first thought. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. You'll find it on your bill. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. The BT phone number and IVR options are available in the table below. Lessons BT Business Teach Us Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Simply follow the instructions and you might not need to call BT Broadband. Weve got your order request and will be in touch soon to complete your order. Best if you're on your mobile. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Otherwise, please make sure you've got a business reference and try again. the new account(s) in My Permissions.Go to My permissions. Our SME solutions are for you. Contact sales. Offer ends 5 March 2023. These cookies allowed us to study how users navigate on the website. However, a well-designed system should route a customer to the right person. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Choosing a BT phone number or contact method is important to get a better customer service experience. Use the contact options below once you have placed your order. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. You need your billing account number. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Has hybrid work affected my offices bandwidth needs. Heres how well help put things right. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. How to Contact BT Openreach? 0330-123-4567 from a mobile Price quoted only available on a 5-year term contract and applies to new circuits only. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. BTnet Express From 50Mbps Ideal for smaller businesses As your business grows, the demands on your internet connection grow too. You can do lots of things without picking up the phone. Website. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Here's how we'll help put things right. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. We are processing your online The quickest and easiest way to contact us. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. Well offer the fastest fix with the first available visit youre in control to change it. Search The Phone Book from BT to find contact details of businesses across the UK. Subject to credit check, business registration and a 5-year minimum term. We have a range of ways to get in touch for new and existing customers. again. 08:00 - 18:00. Download our Service Level Agreement to find out more. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Your order number will look like one of these. View bills, set up and manage devices, check service status, speed and much more. If you have an issue you can find out if is just you, or impacting others in your area. Related Types of Business | Related Locations. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Search The Phone Book from BT to find contact details of businesses across the UK. Report a fault online to put things right. More information and review your options. If you need to write to us, please check the back of your bill for the right address to use. Try contacting support if you still can't To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Safety starts with understanding how developers collect and share your data. Compare leased line pricing and find the best fit for your business. Using Wi-Fi that doesnt drop. Mobile costs may vary. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Discover SME solutions Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Mobile costs may vary. All connections are subject to survey. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. When people connect, there's no limit to the good they can do. Maybe there's a problem with your order. Change your UK billing address. We offer reliable connectivity, but sometimes faults do occur. New BTnet EAD customers only. BT broadband complaints. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Monday-Friday08:30 - 17:00Free from UK landlines. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Our purpose is as simple as it is ambitious: we connect for good. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Free from UK landlines. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Popular shortcuts Order number Track a fault Report a fault From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Rest assured that your call is really important . Our activities added 24bn to the UK economy. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Get help for all your BT Business products and services. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Report a fault online to put things right. Dont miss our hassle-free ways to help yourself. This means no annoying lag or delays. Complete account control at your fingertips. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. BT Business App Save time, manage your account, and check your services at your fingertips We always aim for 100% target availability, but sometimes things do go wrong. Click on the button below to track the parent order. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. If you want to track a home order, click the button below. BT Business App Save time, manage your account, and check your services at your fingertips And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. In the latest release we've fixed some bugs to improve your experience using the BT Business app. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Necessary to provide basic functions of the website such as page navigation. BT Business broadband, phone line, email or Cloud Voice services not working properly? Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Sorry, something went wrong. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. All day, every day. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. Make sure you're always connected with mobile, broadband, phone systems and more. You can find our standard Terms and Conditions at www.bt.com/terms. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Fix Problems and faults Contact Chat, phone, or email Contact us about. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Broadband & internet BTnet Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. In some cases, BT might need a little time to investigate your complaint and find the best course of action. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Its quick, easy and available 24/7. business We aim to fix any faults within five hours day, night, or weekends. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Set up and alter your Direct Debits. How to Buy an Online Listing . Phone line not working properly? Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Online, report a fault with your broadband, phone, or BT email. Create an account Are you an EE Mobile customer? Get a BT ultrafast fibre broadband deal today and bundle your TV. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Sharing files. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. I understand that any big company has large numbers of employees. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Contact BT . That means you get fast, reliable speeds. You'll get a PDF file to keep and print out. Want to write to us? Search The Phone Book from BT to find contact details of businesses across the UK. WhatsApp us, The quickest and easiest way to contact us. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Broadband not working properly? Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Starts with two letters followed by six or seven alphanumeric. Achieve a smarter digital future with our technology and business solutions for public sector providers. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Our insights and events hub is your go-to destination for help and advice on the future of your business. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. That means there are no busy periods or dips in data service to worry about. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Help and support; Contact BT; Back. Prices ex VAT. A business leased line, on the other hand, is a dedicated line just for you. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Our great-value business broadband offers fast speeds and a reliable connection. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. Monday - Friday. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h By email Send message We aim to respond to your email within 48 hours - excluding weekends. Every single time. Make sure youre always connected with mobile, broadband, phone systems and more. Requesting a copy bill Check service status The developer provided this information and may update it over time. And if you do experience service stops, well provide money-back credit. Weve broken down each way you can contact BT so you can choose the best option for you. Don't worry, if you don't have the details of these accounts you can still track Sounds good doesnt it? Work faster, smarter, safer, and stay connected with your world. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. We can only deal with BT Business accounts. Weve even listed the BT opening hours so you dont make a phone call for nothing. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Price subject to survey and location. Mobile costs may vary. A BTnet Leased Line not quite right for you? Discover solutions that are built for your business, whatever you do. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. Contact BT Business. Download it now to be totally on top of things: View, pay, and download your bills. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. If you need help quickly, use the other contact options. Available 24/7. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. By continuing to browse, you accept the use of cookies. Hosting video calls. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Business growth needs a rock-solid infrastructure. BT business solutions Work faster, smarter, safer, and stay connected with your world. You can do lots of things without picking up the phone. The Phone Book ; The Phone Book Find a Business. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Sometimes we can identify and fix a fault at the same time. We only collect anonymous data. 0 to 5 employees,250+ employees,6 to 249 employees. Be confident about transforming your business. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Its quick, easy and available 24/7.

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