Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. Fan Update. Privacy Policy. AXS | Complaints | Better Business Bureau Profile Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. Events may be postponed or canceled for a variety of reasons. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. ugh I am raaaaaging. Front row or on the aisle? Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Travel insurance: which policies have the best covid cover? can reveal. who has the best covid cover for travel insurance? Uber Insurance Card Or Enrollment Form - All Insurance FAQ The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Ive also heard similar stories from all of my concert going friends. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Coronavirus: Ticket refunds won't happen for many postponed concerts You should evaluate your risk in determining whether to attend the event. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the What is AXS Premium? In these cases, customer service will attempt to contact you, using the information we have on file. I am supposed to submit a claim, with my email address - I can't get in. Therefore, we ask for: A completed medical confirmation form. Our helpline number is 1-888-929-7849. The form needs to be signed and stamped by your GP and this may be chargeable to you. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). We appreciate your patience during this unprecedented time. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Only items purchased on the AXS official website can be returned for refund or exchange. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . There are no suggested results at this time. Latecomers may be seated at the discretion of Client or venue. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) On one occasion I got as far as selecting the insurance. Find a will ticket on Gumtree, the #1 site for . To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Help us help you quicker by coming with your mobile ticket ready to be scanned. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. What is delivery delay/ticket printing suppression? - AXS Help Centre The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. All ticket prices for events that occur in Canada are stated in Canadian Dollars. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? follow our steps to get a refund from a ticket seller. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. Seller fees on the Service may vary. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Click on the relevent section for more information. We will notify you by email if this box office collection is required. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). found at the bottom of this page. Occasionally, we may require that the physical ticket is sent to us. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. The original advice from the armed forces giving advice to travel at short notice for military service. Ad . Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. We act on your behalf, as seller, when listing or reselling tickets. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Ticket Insurance - AXS Help Center For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Refund policies may vary depending on promoter, venue, state or local laws. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Spent most of yesterday trying for the new show tickets. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. By clicking Next, you agree to the AXS.com Terms and Conditions. I bought tickets for an event, but it has been - Ticketmaster Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. We make no representations or warranties about the quality of your watching experience or your display. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Please complete the section which is relevant to your application. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. We also give them access to 24/7, multilingual . You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Press J to jump to the feed. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. For more information, please see our ADDITIONAL TERMS. If I have Allianz ticket insurance and miss an event, can I get a refund? You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Feb 17. The document details need to meet the requirements of your Booking Refund Protection. The documented police or fire brigade report. E-mail address is required to create an account. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. We can't reclaim the money and issue the refund to a new card for you. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. You have chosen AXS Mobile ID as your method of delivery for your tickets. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. I cannot access the Insurance company. Official Tickets and Your Source for Live Entertainment | AXS.com PSA: Be careful using AXS when purchasing your tickets The truth is that paying for insurance to guard against this is a waste of money. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. A scan or clear photograph sent by email is acceptable. Event date, time, talent, participants and rosters are subject to change without notice. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. If they pay you now, there's no insurance for them if the new owners are refused entry. During the event, strobe or theatrical lighting may be used. TicketPlan cannot be held responsible if incorrect banking details are provided. The partial refund was completed early August 2020. So please be as cautious as possible when going through AXS. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. I went on live chat to sort out getting refunds for postponed tickets. I tried to buy insurance after the fact but . We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. Verification of information may be required prior to the acknowledgment or completion of any purchase. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Click here. . - AXS Help Centre How can I make a claim for my Ticket Insurance? T&Cs may apply.'. Please note that we are currently unable to process postal documents. Leave the Archive. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Disabled seating is incredible on all levels of the arena. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. AXS is not responsible for the acts or omissions of any venue or Client. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. With a simple integration this product has gone from strength to strength enabling AXS . We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. If you have bought your tickets at the venue's box office? a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. Yes - If customer is prevented from attending because of a government mandate, this is covered. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. TicketPlan | Ticket Refund Protection Violation thereof is grounds for revocation, seizure or cancellation without refund. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Well need evidence from the relevant transport authority. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. I realised I was too late for the standard entry tickets, as they had all sold out. Axs Ticket Refund Insurance. Terms, conditions, and exclusions apply. I don't know why LiveNation pushes them, but it . The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. By using the Service, you agree to the Privacy Policy and Terms of Use. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. Please note that further documentation may be required following our review. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Do you have the required supporting evidence as described above? AXS Tickets Phone Number | Call Now & Shortcut to Rep - GetHuman We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Exceeding these limits may result in cancellation of orders without notice. You are viewing the PayPal Community Archives. By browsing this website, you consent to the use of cookies. This tracks your activity using third party cookies. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. Shipping information, if any, is provided at checkout. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund.

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