If the event organiser is offering vouchers or tickets . One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. To sell tickets, a Seller lists the tickets in the Site database. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. I'm Travelling - where and when will I receive my tickets? How do I find tickets I've already downloaded? Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Privacy Policy | In the event of a postponement, refunds are not granted. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Add in you are not the original purchaser of the tickets. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . This field is for validation purposes and should be left unchanged. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. We take no responsibility for such issues. You will need a username and password to access the Site and use the Services. But to her frustration, Viagogo claimed the refund could take several months. If your event has been postponed, you do not need to return your ticket. I have sent multiple proof to them that the event is indeed canceled. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. We think businesses - especially those with substantial resources - should still provide refunds for events . We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Can I pick up my tickets instead of having them shipped? I had put the required amount of 180.00 per a ticket. Which? Ticket-holders to postponed events will be able . "If it's been canceled, chances are you're . Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. 6.1 No Warranty. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Please add me to the list. Leave us a message by clicking the Contact Us button. Eric Clapton Concert Tickets. Taylor Swift Tickets. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Welcome to viagogo's online ticket exchange (the "Site"). NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . During this time, the Site will be temporarily unavailable. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. They also had another 150.00 dollars worth of fees per each ticket. Which? Complain to the ticketing website. 6.10 Notices. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Please note this does not include any Tax that may be payable on fees We are required to pay. If the event has been cancelled, send them evidence of this. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The money belongs with you. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Top Class Far too many 3rd parties in there. 2.9 Seller's Confirmation Obligation. If you fancy a viagogo event roulette then use this company. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 2.1 Requirements. Viagogo will never pay you after you sold your tickets and you can never get back your money. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Faye has now been refunded by her bank after making a chargeback claim. This company is a total scam. Dave Chappelle Tickets. Why do my tickets have someone elses name on them? You will be entitled to a full refund or a 120% voucher. 2. I'm at the point that a class action . Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. The revised version of this Agreement is automatically effective after it is initially posted on the Site. has spoken to a number of ticket holders who have been denied refunds for cancelled events. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. 2.12 Seller Payment. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. We disagree with such restrictions and think they are not beneficial to fans. Ive been told a refund is coming in 10 days 4 times now. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. We do not control the information provided by other users which is made available through the Site. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". . 3. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. This advice applies to England. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Red Hot Chili Peppers Concert Tickets. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. 2.15 viagogo Guarantee. You may find other users information to be offensive, harmful, inaccurate, or deceptive. They do not say they are going to charge such fees per a ticket . Including any such items constitutes a material breach of these terms and conditions. Ha*Ash Concert Tickets. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Festival de Vina Tickets. However, despite the official announcement . Join The South Shore Hospital Data Breach Class Action, Today! That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Generally; If an event is cancelled - you do not have to do anything. Piggyback tickets may not be sold in the same listing. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. I have lots of interesting documentation. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. I haven't received an email confirming my order. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! All Rights Reserved. Which? Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. Harry Styles Concert Tickets. Can I buy tickets that are personalised with someone else's name on them? 'Such tickets will become void and the ticket holder refused entry to the theatre. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. The 33-year-old announced . spiritus Forumite. Be the first to hear about special offers. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Note that Your payment may be withheld if you violate this clause. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. status of any class action settlement claim. Bruno Mars Tickets. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Our guarantee does not affect Your statutory consumer rights under UK law. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 2.6 Making an Offer. . 2.4 Listing. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. In the case of refunds, we appreciate our customers' patience while we process their request.'. Contact & review Viagogo - rated #0 in Entertainment . You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Copyright (c) 2006-2023, viagogo AG. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. About Us A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Elton John Concert Tickets; Andr Rieu . You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. ! 4.Select the button beside the transaction you want to dispute, then click Continue. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. This has reportedly been a long-standing policy of Viagogo. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. What We Do. Viagogo will never pay you after you sold your tickets and you can never get back your money. Take a photo of a faulty item and add a brief description. Can Australians join in? South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Viagogo will never pay you after you sold your tickets and you can never get back your money. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Since June, we've found listings for events at all of these venues on Viagogo. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. I was promised a refund. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Invalid tickets are defined as anything where buyers are refused entry. If You do not qualify, do not use the Services. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 6.2 Waiver of Consequential Damages; Liability Limit. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. They gave me complete nose bleed seats. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Waste Management Phoenix Open Ticket. Rufus Du Sol Tickets. 684 Posts. viagogo is a global online marketplace for live sport, music and entertainment tickets. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. You agree . BTW the tickets were available also the same day of the concert. All sales and bids are final. 4.1 Double Posting and Removal of Tickets. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 3.Click Dispute a Transaction. By Rhona Shennan 23rd Jul 2020, 3:38pm Note that this is separate from any Tax viagogo is required to charge on its fees. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. has found. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Arctic Monkeys Concert Tickets. Mar 1, 2018. All redress are non-exchangeable/non-refundable.. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 2. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Additional information can be found in our FAQs and on the ticket details pages. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo.

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