Change / Cancel a flight booking; Manage a train booking. my booking. We will answer your call and thank you for your continued patience**, -Read our customer support FAQsfor help withcustomer support queries -. Please provide a valid last name without any punctuation or spaces. Since 10 January 2005, a no smoking policy has been introduced throughout Italy and applies to all public places including nightclubs, bars, cafs, shops, museums etc and includes public areas of hotels. Download the latest Italian hotels and villas for your 2023 holidays, Start preparing your dream holiday with the help of Citalia's Italy Experts, Stay up to date and receive the latest travel news, offers and new hotels on our network. Find out more about our experience, expertise and passion for all things Italy. At the time of going to print British Citizens do not require a visa to visit Italy. Citalia is a trading name of Specialist Holidays (Travel) Limited, which is part of the Travelopia Group of Companies. In that case, a My TUI account can also be useful: complete your profile to speed up the booking process, or save your favourite holidays. They will not be private transfers unless it is stated on your invoice. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. Unlimited mileage Collision Damage Waiver Airport Tax City Surcharges Theft protection (not waiver, see below) Local taxes and VAT (at 21%) Vehicle License Fee, Deposit (you will be required to leave an imprint of a credit card on pick-up, please note that the person in whose name the vehicle is booked must be the person whose credit card is used) Garaging, parking, petrol and traffic fines Baby/child seat One-way fees Additional Insurances and Waivers Special equipment Supplement for drivers aged 25 years and under (payable locally) Personal Accident Insurance Additional driver charge. Our offers include room upgrades and board upgrades. British Citizens must be in possession of a valid 10-year passport. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Log in Search. The advice can change so check regularly for updates. Explore Italys glittering waters, tranquil towns and historic cities on this guided tour. 01293 - Calls are charged at your provider's local or national rate. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards to give you the peace of mind that you can holiday safely. 01293 - Calls are charged at your provider's local or national rate. If you are refused check-in or entry to your destination because you do not have the appropriate documentation, we cannot guarantee a refund of unused components and will not refund any additional costs incurred. Subscribe now. SIGN IN TO VOLARE X. Dear customer, before proceeding we consider it appropriate to inform you that, at the moment, the Volare area, the registration, your personal area and the correspondence relating to participation in the program are only available in Italian and . Please see our booking conditions at www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards to give you the peace of mind that you can holiday safely. Note: This is a mandatory requirement as the enrolment was earlier done as a minor/child and as per our records the member is now above 18 years of age and is required to accept the Club Vistara Terms and Conditions on their behalf. Kitchen facilities: Where provided, these will normally consist of a minimum of 2 gas rings or electric hotplates, a refrigerator, cooking utensils, crockery and cutlery. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. SIGN IN TO VOLARE X. Dear customer, before proceeding we consider it appropriate to inform you that, at the moment, the Volare area, the registration, your personal area and the correspondence relating to participation in the program are only available in Italian and . This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. If my booking contains flights which are not provided by Cathay Pacific, can I still access Manage Booking? Please see our booking conditions at www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. Start with a few days in the Renaissance city, Florence, before heading to the coast for a relaxing break by the sea. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards to give you the peace of mind that you can holiday safely. An increasing number of countries require Machine Readable Passports. If a car in the group you require is not available, the car rental company reserves the right to supply a higher group vehicle at no extra charge. These are covered by ourBooking with Confidence terms and conditions. Please note that we do our best to maintain prices of excursions at the same level as is payable locally. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. Booking reference number *. Citalia has been organising holidays in Italy for over 90 years, and with that comes a unique level of experience and passion for this beautiful country which we are excited to share with you. Combine two of Italy's stunning lakes all in one trip. Tel: (020) 7408 1254) for details. Please also refer to the CitaliaPrivacy Policy. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. This relatively unexplored corner of Italy is awash with culture, history and authentic cuisine. Where rooms have a sea view for which no supplement is charged, the nature of the views may vary from room to room. Our ATOL number is 0285 and our ABTA number is V4068. Explore one of the worlds most historic cities, followed by Italys spectacular coastline. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. Toscana Resort Castelfalfi is a five-star resort located in a idyllic setting in the heart of the Tuscan countryside, offering great facilities and attentive service. There are strict rules about bringing prohibited food items, such as animal products, back into the EU even if they are meant for personal use. Please note that the Citalia Terms and Conditions also applies to the pay your balance online facility. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. Italys islands are also well worth visiting. Combine two of Italy's stunning lakes all in one trip. Don't have your booking reference number? Explore one of the worlds most historic cities, followed by Italys spectacular coastline. Toscana Resort Castelfalfi is a five-star resort located in a idyllic setting in the heart of the Tuscan countryside, offering great facilities and attentive service. This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. The resort and hotel descriptions will help you identify those which are stated to be in quiet locations and those which may not be (eg. Well help you navigate the top sights and attractions of this wonderful island. It is your responsibility to provide this information to us or the airline as instructed. Due to airline policy most flights will be non-smoking and some may not serve alcohol. For online bookings you will receive a booking request acknowledgement email the same day. Step back in time and enjoy spectacular scenery on board a luxurious train. We have been working with Gennaro since 2014 and we hope that you enjoy exploring the best that Italy has to offer with Gennaro and the team here at Citalia. Explore one of the worlds most glorious cities before heading to Italys largest lake. The period in the season and times of day when these operate are at the discretion of the management. These terms are often used for country houses, farms or historical preserved buildings which are often family run. Suites: Unless otherwise stated, a Junior Suite typically consists of one room. *Save 100 per booking on any twin centre holiday and 150 on any multi centre holiday (a holiday containing 3 or more different hotel stays in the same booking). Eight day tour with an insight into one of Italys most stunning regions. If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. Orient Express: Your cabin will have a washbasin, and toilet facilities are located in the corridor. Written authorisation from the other parent may be required if a child is travelling with one parent only. During local and national holidays, certain facilities and museums may not be available and therefore sightseeing tours and shopping may be limited and transport may be affected. Private transfer means sole use of the vehicle, which may be a car or mini-bus. Please see our booking conditions at www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. Some properties in this brochure have been described as Agriturismo / Country House / Historic Residence and may have no star rating. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. Everybody, including children and new born babies (who were not on a valid passport before 5th October 1998) must have their own individual passport to travel abroad. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards to give you the peace of mind that you can holiday safely. If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. BOOK AND MANAGE OFFERS SUPPORT VOLARE gb - en. Please either select the option when you're booking your holiday, or call our Customer Services Team to request an amendment. Combine two of Italy's stunning lakes all in one trip. Your Right to Holiday Health Care in Europe. Drivers must be minimum age of 25 years and have held a licence for at least two years. Citalia is a trading name of Specialist Holidays (Travel) Limited, which is part of the Travelopia Group of Companies. Start with a few days in the Renaissance city, Florence, before heading to the coast for a relaxing break by the sea. We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. Keep informed of current travel health news by visiting https://www.fitfortravel.nhs.uk For further information, please visit our "Travel Aware" information page at https://www.citalia.com/travel-information/travel-aware. There may be serious penalties for doing something that might not be illegal in the UK. We take every precaution to ensure that the descriptions of each property and facility are as accurate as possible at the time of publication. out of sight. In some cases when a room is described as having a terrace, this may be an area shared by more than one room. Step back in time and enjoy spectacular scenery on board a luxurious train. Our ATOL number is 0285 and our ABTA number is V4068. There are often car parking restrictions in towns and cities and parking arrangements can be expensive. Offers valid on 2023 travel dates. Where an offer includes one or two free nights accommodation this will be on the board basis included in the basic holiday price. Some facilities, unless otherwise stated as included, may have extra local charges. Transfers can be arranged on request and are not included unless specifically stated on your confirmation invoice. Sorrento & the Bay of Naples Small Group Escorted Tour, Authentic Puglia Small Group Escorted Tour, Treasures of Sicily Small Group Escorted Tour, Tuscan Discovery Small Group Escorted Tour, The Majesty of the Italian Lakes, Small Group Escorted Tour. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. First for Pool Safety: Pool safety is not just an issue for beach holidays, especially as few city hotel pools are supervised or have a life guard in attendance. For further information, visit the ABTA website at https://www.abta.com. We will tell you of any significant changes that we know about when you book your holiday. Start planning your 2023 Italian adventure today with our multi destination itineraries. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. For further information, visit the ABTA website at https://www.abta.com. Holidays in the Italian lakes take you to a region of elegant charm and natural beauty, where historic lakeside villages lie below epic mountain scenery. We have no control over such works arising from a resort's growth in popularity and we are unable to anticipate the speed or the extent to which such development may occur. Company Number: 446617. Refund guarantee: In accordance with your statutory rights, you will receive a guaranteed refund if we have to cancel your trip where travel to the destination would contravene the travel advice issued by the Foreign, Commonwealth and Development Office (FCDO) You will receive a refund if you cant join your trip because you or a member of your party is diagnosed with COVID-19 or has received a request from the NHS Test & Trace team to self-isolate. Company Number: 446617. 01293 - Calls are charged at your provider's local or national rate. The security of your personal information including payment details are very important to us, All details submitted are held in a secure environment and cannot be viewed by anyone else. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. Step back in time and enjoy spectacular scenery on board a luxurious train. Combine two of Italy's stunning lakes all in one trip. Should it be necessary for us to amend or cancel an accommodation only booking we cannot accept liability in respect to any costs you may incur in respect of any other service or product, including flights, you have purchased independently of Citalia. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. 01293 - Calls are charged at your provider's local or national rate. We offer an extensive range of Italian destinations and accommodation types; so whether you're looking to help your customer with a luxury Italy holiday, a romantic city break, or a private villa - we're here to work with you to create the perfect holiday to Italy. Take a look at our latest offers and start saving on your next luxury holiday today. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. In the far south (the heel of the 'boot') is Puglia, an unspoilt region with sandy beaches, pretty towns and delicious food. Enjoy exclusive articles and video recipes for authentic Italian dishes from our brand ambassador, celebrity chef Gennaro Contaldo. Refund guarantee: In accordance with your statutory rights, you will receive a guaranteed refund if we have to cancel your trip where travel to the destination would contravene the travel advice issued by the Foreign, Commonwealth and Development Office (FCDO) You will receive a refund if you cant join your trip because you or a member of your party is diagnosed with COVID-19 or has received a request from the NHS Test & Trace team to self-isolate. Your electronic documents are available on our website within 28 days of departure. For further information, visit the ABTA website at https://www.abta.com. Therefore, children and non-swimmers must always be supervised by an adult and no one should swim shortly after taking food or drink. It is not normal practice in Italy to have tea and coffee making facilities in the room. This relatively unexplored corner of Italy is awash with culture, history and authentic cuisine. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. The advice can change so check regularly for updates. Our ATOL number is 0285 and our ABTA number is V4068. Force Majeure incidents may occur during your holiday, either in the resort or country you are in, or elsewhere but affecting your onward or homeward journey. Combine the city of Bologna with the beautiful Tuscan countryside in one trip. Allow us to help you filter through our best holidays based on your desires and needs. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Company Number: 446617. Join now Additional login help Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. It may be possible to book a seat for your child under 2 years only and bring your own infant car seat to use on the aircraft. Log in with your email and proceed to "My Bookings". We've been helping our customers to discover the very best of Italy for 90 years. Cleaning: Normal end of stay cleaning is included but a supplement will be charged if the kitchen area and equipment are not left clean for the next guests. But ATOL protection does not apply to all holiday and travel services listed on this website. Enjoy dramatic Italian coastlines and picture-perfect towns sooner than you think. Or check the COVID-19 requirements for you trip to get Verified to Fly. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . Keep informed of current travel health news by visiting https://www.fitfortravel.nhs.uk For further information, please visit our "Travel Aware" information page at https://www.citalia.com/travel-information/travel-aware. They may not be comparable to UK ratings and the quality of hotels within the same category can vary immensely. *Save 100 per booking on any twin centre holiday and 150 on any multi centre holiday (a holiday containing 3 or more different hotel stays in the same booking). You can also find more information about the validity period, how to change or refund them and more information on the types of seats reserved for specific categories Please see ourTravel with Confidence page for full details. All supplements unless otherwise stated are expressed in 's and are per person per night. There may be serious penalties for doing something that might not be illegal in the UK. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. View or make changes to your flight, pick your seat or book extra baggage. Step back in time and enjoy spectacular scenery on board a luxurious train. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Italy is an incredibly diverse country, with historical cities, picturesque lakes, stunning coastline and rolling countryside. Normal booking terms & conditions apply. Explore Italys glittering waters, tranquil towns and historic cities on this guided tour. Please see ourTravel with Confidence page for full details. The basic price of your holiday, when sharing, is determined by the actual dates of your stay, your choice of travel eg air/rail and your accommodation. *Save 100 per booking on any twin centre holiday and 150 on any multi centre holiday (a holiday containing 3 or more different hotel stays in the same booking). We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. Please try your search again. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. For further information, visit the ABTA website at https://www.abta.com. Other groups available. Where could you be heading to in the next few weeks? *Save 100 per booking on any twin centre holiday and 150 on any multi centre holiday (a holiday containing 3 or more different hotel stays in the same booking). The discount will be included in the final price of your holiday and applies to all new package bookings for a minimum stay of 7 nights in total, made between 15 December 2022 and 5 March 2023 inclusive, for travel between 15 December 2022 and 31 October 2023 inclusive, based on 2 adults sharing a room. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. For online and telephone bookings, once your booking is confirmed by us, you will receive your confirmation invoice via email within 5 working days. Some airlines offer a 'Sitting together' supplement. Any unauthorised guests will be charged locally. Our offers include room upgrades and board upgrades. If a pool is expected to be out of use for a considerable period, we will endeavour to inform you as soon as reasonably possible.The normal period of use for outdoor pools is May-Sep. Italian law requires the use of a swimming cap in pools and may be enforced at certain hotels. Book Manage Help United Kingdom Log in Please log in to access the page requested Membership number / Username PIN / Password Forgotten PIN / Password? For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk/. - have difficulty moving quickly cannot sit in these seats. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . For further information, visit the ABTA website at https://www.abta.com. Please note: In certain areas parking can be difficult and some hotels do not have their own parking facilities. They may therefore have additional space in front of the seat, but not always additional room to stretch your legs out. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Our offers include room upgrades and board upgrades. Where could you be heading to in the next few weeks? We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. Combine two of Italy's stunning lakes all in one trip. A little way south youll find Liguria, edged by some of Italys most beautiful beaches, and the foodie region of Emilia-Romagna. Need Help? The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this. Your confirmation / invoice will specify exactly what is included in your arrangements. Failure to do so may result in you being denied boarding or refused entry to your destination. Our ATOL number is 0285 and our ABTA number is V4068. Multi centre holidays in Italy allow you to experience more of this beautiful country in one trip. Our offers include room upgrades and board upgrades. I have changed my booking . We know that each of our clients has different requirements of their holiday, so we offer a fully flexible approach to building and pricing each holiday, using separate components of accommodation, flights, transfers and optional extras (such as excursions). Take a look at our latest offers and start saving on your next luxury holiday today. For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk/. Please check with the relevant embassy or consulate for up-to-date information. Useful information can be found at. Enjoy dramatic Italian coastlines and picture-perfect towns sooner than you think. For online and telephone bookings, once your booking is confirmed by us, you will receive your confirmation invoice via email within 5 working days. If you choose not to change hotels during such delays, we will be unable to consider a refund of additional costs you incur. Eight day tour with an insight into one of Italys most stunning regions. However, circumstances can change after publication. Welcome to Citalia Online Payments The security of your personal information including payment details are very important to us, All details submitted are held in a secure environment and cannot be viewed by anyone else. Where could you be heading to in the next few weeks? Citalia Offers 20% Early booking discount Offers valid on 2023 travel dates. Use our easy 3 step holiday finder to discover your next Italian holiday. BOOK AND MANAGE OFFERS SUPPORT VOLARE en - en. Combine the city of Bologna with the beautiful Tuscan countryside in one trip. In accordance to Club Vistara Program policy, we request you to please accept Club Vistara terms and conditions to proceed. It is your responsibility to provide this information if required. (ii) Apartments: Deposit payments are payable on arrival to our concierge or to the owner or the manager and payments may be made by Eurocheque, traveller's cheque or cash. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. For greater convenience in managing your booking, log in with your PPS Club / KrisFlyer membership number / email address and password. This romantic break takes you to some of the most enchanting locations in north eastern Italy. Normal booking terms & conditions apply. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. 01293 - Calls are charged at your provider's local or national rate. (i) Villas: On arrival at the villa your credit card details will be taken by our concierge or the villa owner/manager in lieu of a cash deposit. You can recover all your TUI and TUI fly trips from the account, giving you an overview of your future and previous trips. Registered in England and Wales. Eight day tour with an insight into one of Italys most stunning regions. In some Italian hotels a shower facility is provided in the bathroom, but without cubicle or curtains. Public holidays and religious festivals may also affect the availability of resort and hotel facilities. Book our Venice, Florence and Rome multi centre, and visit the three biggest stars of Italy. The official star ratings are awarded by the Italian National Tourist office in each region. Where there are traffic restrictions or the road is too steep or narrow our resort staff will arrange the most convenient setting down point. Explore one of the worlds most historic cities, followed by Italys spectacular coastline. If you are not a British Citizen, you should check visa regulations with the Italian Consulate by phoning 0207 235 9371 or on their website at www.embitaly.org.uk and any other consulates if you are travelling through other countries by road, rail or cruise. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. You are required to indicate your eligibility for the offers at the time of booking your holiday and you should supply a copy of the relevant document. We will endeavour to book the class of travel requested. You are strongly advised to check with the appropriate embassy, consulate or British and Commonwealth Office orhttps://www.gov.uk/foreign-travel-advicefor further information regarding local laws and customs of the countries you plan to visit. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . Please enter your booking details and click continue to display the payment screen. Programmes are subject to change (up to day of performance without refunds being due). If travelling with a new card licence you will need to bring both the card and paper copy with you. We can only accept card payments from passengers travelling on the booking. Log in Not an Executive Club member? Travel Agents, please note that no commission is payable for our booking service. Please note however, that the provision of central heating is subject to compliance with the fuel saving requirements current in Italy which normally limits heating to Apr and Oct. Check-in times: Villas/apartments are not normally ready for guests until 4.00 pm and check-out must be by 10.00 am on the day of departure. In May and June, when rail schedules change, there is an additional delay and reservations may be confirmed 2-4 weeks before departure. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. Forms are also available to download from the Department of Healths website:www.dh.gov.uk/travellers. This romantic break takes you to some of the most enchanting locations in north eastern Italy. If this is unacceptable, you will be entitled to cancel with a full refund of all monies paid. *Save 100 per booking on any twin centre holiday and 150 on any multi centre holiday (a holiday containing 3 or more different hotel stays in the same booking). Eight day tour with an insight into one of Italys most stunning regions. At some hotels, where an la carte menu is also available, guests who have paid for half / full board may have the opportunity to dine la carte receiving a credit for the half board meal. Any facility not confirmed nor prepaid for in the UK but provided locally, at your request, must be paid for at the hotels rates and Citalia cannot accept any liability for this. If you book through a travel agent, they can check the reservations system or website for any changes in conditions.

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