Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! You will receive an email with instructions on how to receive your refund. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. I am quite dissappointed. Very disappointed. We are changing the way you register and sign-in to the StubHub Community. I agree. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Last Updated on September 16, 2021 by Dave Clark. The cookie is used to store the user consent for the cookies in the category "Analytics". i have tried to call several times but have been on hold >3 hours on 2 occasions. I will never use stubhub again. Read this advice or complain & cry later on.. You can resell your ticket using either an app or a PC. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Never Will I Buy From Stub Hub Again. asks for a code, which i put in, says incorrect code(which came from them). StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Obviously the concert was canceled and I would like my money refunded. Danielle is the author of this solution article. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Once we have clear actionable next steps, we will be sure to notify our fans via email! StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy Terrible customer service. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Tap Tickets in the navigation bar at the bottom. Customer service all the way to your seat, 2000-2022 StubHub. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. "We were only allowed 120 percent credit toward future concerts, not refunds. Re: Refund in Progress. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Hi Joan. Called for a refund and they won't give me one and the manager hung up on me. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. How to Request a Stubhub Refund [98% Success] - DoNotPay Paid over $550 for two Hangout festival tickets. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . 2023 The Hollywood Reporter, LLC. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . The refund will typically process within 5 to 8 business days. StubHub has the final decision on whether or not you will receive a refund. So is Amazon, but they can cancel orders and issue refunds. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Still haven't received refund. I didn't receive my ticket and they won't give a refund only a worthless coupon. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. View Levi's Stadium Ticketback Terms. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Combined with viagogo, we now span 90+ countries around the world. The Investigators: Ticket companies are refusing refunds for canceled I WILL NEVER USE THIS SERVICE AGAIN. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. I just bought a parking pass for an event. You can get a refund from StubHub by calling their customer service line. StubHub said they'd refund canceled tickets, but now - SBNation.com Donno what to do. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. Said cancellation was glitch. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. How is this right? This is ridiculous! StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. The original purchase has aged off my account history. This will now be our default option in Canada and in the US. Copyright 2023 Xperiology. Shame On You. They explained to us the person who registered the wristband could show up to the event and claim they lost it. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. be around to get first dibs at floor seats, on 09/20/2012 I went Stub Fraud. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). . I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. This was an unauthorized, unreasonable charge. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Dworsky says he hopes she'll intervene. Your email address will not be published. Ticketmaster, for example, states that if an event is . The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. We're not refunding money at this point,'" Cormier said. It . If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . COVID-19 Impacted Events Updates : StubHub The company blamed the difficulty of recouping from sellers during the pandemic. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Never got my refund from grizzmas July 31st 2021. Called them and they said the venue had not marked those seats as obstructed. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Or choose from the following popular destinations. Hi, @Fatsuma! I want to know what the point of the "protection plan" is that they have? It does not store any personal data. What are you going to do to help your customers? I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? If Adele ends up cancelling you will get a refund. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. I will NEVER use Stubhub again. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Til' they get their procedures in the correct order, I'll never return as a buyer. I purchased tickets to the Olympic gymnastics trials in January 2020. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Call +1 (866) 788-2482 with all the details about the purchase. 2023, Hearst Television Inc. on behalf of WCVB-TV. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Customer service will only take calls for ppl with event in the next 24 hours. Even talked to their top customer service expert who was an absolutely useless subhuman monster. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Second package was never able to contact anyone to reroute as address was incorrect. I want a full refund as we lost jobs and need that money. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. We were able to register one wristband, but not the other. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. It has been awhile since I made the phone call to initiate a refund. But you money hungry corporates line your pockets and just go on like we owed that money to you. So you don't think it's possible the original buyer got refunded and we just don't know about it? StubHub Returns and Refund Policies WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). This is an essential cookie for the website live chat box to function properly. Awful company that I hope fails soon. StubHub's Changing Refund Policy Under Fire - NBC Boston

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